Frequently asked questions

A voice agent that answers a phone number belonging to your business and holds an actual conversation with whoever called. It can answer questions, qualify a lead, take a booking, or hand the call to a person — whichever you set it up to do.

It picks up on your dedicated number, listens, and replies in speech. When it is built we give it your business details, the questions it should be able to handle, the language and the tone. It works from that rather than reading a fixed script, so a caller who phrases something unexpectedly still gets an answer.

It speaks in full sentences, waits its turn, and copes with being interrupted. Whether that convinces you is not a question worth answering in writing — it is what the thirty minutes are for. Call it and decide.

Yes — that is the main job. Every call to the number assigned to your agent is picked up, at any hour, including the evenings and weekends when most calls go unanswered.

Yes. Outbound sales and follow-up calls are among the use cases you pick from when the agent is built. Outbound minutes come out of the same monthly allowance as inbound ones.

It collects the booking during the call — service, date, name, phone number — and sends it to you the moment the call ends. Connecting it directly to your own calendar is something we set up case by case, depending on the system you use.

Yes. You decide at build time what happens when it cannot help: take a message and send it to you straight away, offer a callback, or transfer the call to someone on your team.

Each agent is built in one language, chosen from the seventy-two offered during onboarding — English, Romanian, Russian, French, Spanish, German and Italian among them. If you need more than one language, that means more than one agent.

Two to five business days from the moment the setup fee is paid. You get an email when it is ready.

Yes. Once it is built you get thirty minutes on it, on a real number, before any monthly subscription starts. The one-time €99 setup is paid before the build; nothing recurring is charged until you choose a plan.

Thirty minutes of real calls on your finished agent — call it yourself, let your team call it, ask it the things your customers ask. Every call is metered against the same allowance and you are told as it runs low.

The agent stops taking calls until you choose a plan. Nothing is billed automatically and nothing is lost — the configuration stays exactly as it is, and picking a plan brings it straight back.

You get a notice at 80% and again at 95% of your monthly minutes. If you reach the limit, the agent stops taking calls until the next billing cycle or until you move to a larger plan — an upgrade takes effect immediately.

Five things, from one team: AI call agents and chatbot automation, paid ads, web design and development, email and SMS marketing, and social media growth. The agent answers the phone; the rest is what makes it ring.

Three one-time builds — a business site, an online store, or a custom project — and an optional Website Care subscription covering hosting, security, backups and maintenance.

Facebook and Instagram campaigns: setup, ad design and copy, ongoing optimisation and a performance report — monthly on Starter, weekly on Essential and Complete. The ad budget itself is billed separately by the platform, not by us.

On Starter: one platform, 8 posts a month across feed and stories, with graphic design and copywriting, and a monthly report. On Essential and Complete: two platforms, 20 posts a month, hashtag research and strategy, and replies to comments and DMs.

On Starter: 2 email campaigns a month with professional template design. On Essential and Complete: 4 email and 2 SMS campaigns a month, plus contact list segmentation and open-rate and conversion reporting.

Yes. Tell us which one and we put together a solution and a price around it rather than selling you a package for the one part you need.

Yes — same route, just tell us what the business needs. For AI call agents there is also a Custom plan from 2,500 minutes a month, priced at €0.25 per minute.

Two separate things, and you can take either on its own. AI call agents are monthly by minutes, from €125, with a one-time €99 setup. Marketing packages are monthly, from €299.

Yes — €99, charged once when you order an AI agent. It covers building it: writing what it says, provisioning your number, and testing it before it takes a real call. It is not part of the monthly price and it is not charged again.

You pick a plan when you order, but nothing recurring is charged then. The subscription begins only when you activate it — after the agent is built and after you have had your thirty minutes on it.

You pay the difference between the two plans now, and the larger allowance is available immediately — which is also how you restore service if you have hit your limit. From your next billing date you pay the new plan's price; your billing date stays the same.

Choose the smaller plan and approve its price at PayPal. It takes effect at the start of your next billing cycle: you keep your current plan and its minutes until then, and the dashboard shows the date. You can call it off before then; PayPal asks you to approve that too.

The next payment stops. Your agent keeps answering until the end of the period you have already paid for; after that it stops taking calls and the number goes quiet. Its setup and settings are kept.

Yes. PayPal cannot restart a cancelled subscription, so this opens a new one — your old subscription stays in your history as it was. Within 90 days of the end there is no new setup fee. After that the phone number has to be provisioned again, and the €99 applies.

Through PayPal, which handles both the one-time setup fee and the monthly subscription. Card details are entered at PayPal — we never see or store them.

The setup fee is refundable only if we have not yet begun the work; once configuration has started it is not. Subscription payments are not refunded for periods in which the service was available to you, because it runs continuously through the cycle. Project work is refundable only for work not yet performed. The Terms page has the full wording.

You get a confirmation email and the build starts. Your dashboard shows where it has got to, and you are emailed again the moment the agent is ready to activate.

Two to five business days from payment. Complex configurations can take longer, and we tell you if yours is one of them rather than letting the date slip quietly.

Our team, by hand, working from what you filled in during onboarding — your industry, what the agent is for, the language, the tone, the voice, and any page or document you gave it to learn from.

The number is provisioned as part of setup, in the country and number type you chose during onboarding, and it is live when the agent is handed over to you.

The dashboard shows it as in progress with the current estimate. Nothing is billed while you wait — the monthly subscription only starts when you activate it.

You refer businesses to us and earn a commission when they buy. You get a referral link and a code, a dashboard showing who signed up and what you have earned, and a wallet you withdraw from.

10% of a referred customer's first purchase, counting both the €99 setup fee and their first subscription payment. It is the first purchase that earns, not every payment they ever make.

Your link carries your code. Anyone who opens it is attributed to you, and that attribution is remembered so it still counts if they come back and buy later rather than on the first visit.

The same attribution, entered by hand. It is for the person who heard about us from you but did not arrive through your link — they type the code at checkout and the referral is recorded.

5% off the one-time €99 setup fee, once per account. It applies when the purchase actually earns you a commission — the same check runs on both sides, so a customer is never promised a discount for a purchase that pays nobody.

After a 30-day hold from the moment it is created. The hold is what covers the refund window — a commission paid out on a purchase that is then refunded is money already gone.

€100 of approved balance. Anything below that stays in your wallet and counts towards the next request.

Bank transfer or PayPal — you set your preference in your partner settings. Requests are reviewed and processed by hand, so they are not instant.

The commission on that purchase is reversed. If it has not been paid out yet it is cancelled; if it has, an adjustment is recorded against your balance. This is what the 30-day hold exists to reduce.

Every call leaves a record in your dashboard: the number that called, when, how long it lasted, the outcome, and a summary of what was discussed. Whether the audio itself is retained is a setting on the voice platform behind your agent — ask us and we will tell you exactly what is enabled on yours.

You, in your own account — the database returns your calls to your account and to no other customer's. A limited number of our staff can reach it for support and troubleshooting, and the voice platform processes it in order to run the agent. Nobody else.

In the European Union. Our database runs in Frankfurt, Germany, and your account, your agents and your call records all live there.

For the people your agent talks to, you are the data controller and we are your processor under Article 28 — we handle call content on your instructions, not for our own purposes.

That part is your obligation rather than ours. You have to tell callers what is happening, obtain whatever consent your local law requires to record or process a call, and follow the telephony rules where you operate. We provide the tools; lawful use is yours.

With an email address and a password. We send a confirmation email — the account is active once you have clicked the link in it. You can start the AI agent builder before signing up; the account is only needed part-way through.

In My Agents, in your dashboard: one tab per agent, its current status, the minutes it has used this month, plan changes, and cancellation. The dashboard also shows call history broken down by inbound, outbound and follow-up.

By email at contact@n-marketing.agency or by phone on +40 31 221 5749. If you are signed in there is also a Support page in your dashboard.

In My Profile, which holds both your personal and your business information. Changes save immediately.