Terms & Conditions

01Introduction & Acceptance

N-Marketing Agency (“N-Marketing Agency”, “we”, “us”, or “our”) is a digital marketing and AI automation agency operated by an individual enterprise (întreprindere individuală) registered in the Republic of Moldova, IDNO 1025600071545. You can contact us at contact@n-marketing.agency.

These Terms form a binding agreement between us and the individual or entity using our services (“Client”, “you”, or “your”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree with these Terms, you must not use our services.

02Definitions

• “Service(s)” — any product, service, or deliverable we provide, including AI Call Agents, Paid Ads Management, Web Design & Development, Brand Strategy, and Email Marketing & Automation.
• “AI Call Agent” or “Agent” — an AI-powered voice assistant that answers or makes telephone calls on your behalf using third-party voice technology and a dedicated phone number.
• “Subscription” — a recurring, usually monthly, plan granting access to a Service for a defined billing cycle.
• “Setup Fee” — a one-time, non-recurring charge for onboarding, configuration, or building a deliverable such as a website.
• “Deliverables” — any work product delivered to you, such as a website, creative assets, or campaign configurations.
• “Client Content” — any data, materials, text, logos, or information you provide to us or upload to the Service.
• “Sub-processor” — a third party we engage to help provide the Service (described by category in our Privacy Policy).
• “Account” — your registered access to our application.

03Description of Services

We provide the following Services. The specific scope, deliverables, and price applicable to you are those described in your order, plan, or a separate written statement of work. Unless expressly stated, the following are not included in any Service: media/ad spend paid to third-party platforms, third-party software licenses, paid stock assets, or work outside the agreed scope.

04Eligibility & Account

The Services are offered exclusively to businesses and professionals acting for purposes related to their trade or profession, not to consumers. By using the Services you confirm that you meet these requirements.

• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
• You must notify us promptly of any unauthorized use of your account.
• You may not share, sell, or transfer your account without our prior written consent.

05Subscriptions & Billing

Subscriptions are billed in advance on a recurring cycle (typically monthly) at the price shown at purchase. One-time Setup Fees and website build fees are billed as stated in your order.

• Subscriptions renew automatically at the end of each billing cycle until cancelled.
• Upgrading to a larger plan: you pay the difference between the two plans' prices at once, and the larger allowance is available immediately. From your next billing date you pay the new plan's price. The difference is not reduced for the part of the cycle already used.
• Downgrading to a smaller plan takes effect at your next billing date; you keep your current plan and its minutes until then.
• Payment is processed by our payment provider or by another method we agree with you, such as bank transfer.
• You authorize us to charge your chosen payment method for all fees due.
• We may change our prices; we will give you reasonable prior notice (at least 30 days) before a change affects your next renewal. Continuing to use the Service after the change takes effect constitutes acceptance.
• All fees are exclusive of applicable taxes (e.g. VAT), which will be added where required.
• Late or failed payments may lead to suspension of the Service (see Suspension & Termination).

06Cancellation Policy

You may cancel a Subscription at any time from your account or by contacting us. Cancellation stops future renewals; it does not retroactively refund the current cycle.

When you cancel, your AI Call Agent and any subscription features remain active until the end of the period you have already paid for, after which they are deactivated.

07Refund Policy

We aim to be fair and transparent about refunds.

• Setup Fees cover work performed at the start of the engagement. They are refundable only if we have not yet begun the setup work; once configuration or a build has started, they are non-refundable.
• Monthly Subscription fees are non-refundable for periods during which the Service was made available to you, because the Service is provided continuously throughout the cycle.
• Website build and other one-time project fees are refundable only for work not yet performed, pro-rated at our reasonable discretion.
• Nothing in this section limits any non-waivable statutory rights that apply to you under mandatory law.
• To request a refund, contact contact@n-marketing.agency with your account details and reason.

08Client Responsibilities

You are responsible for how you use the Services and for the content and instructions you provide.

09Intellectual Property

• We retain all rights to our platform, software, tools, know-how, templates, and pre-existing materials used to provide the Services.
• You retain all rights to your Client Content. You grant us a limited licence to use it solely to provide and improve the Services.
• Ownership of a bespoke Deliverable (such as a website) transfers to you upon full payment of the associated fees, except for any third-party or pre-existing components, which remain licensed rather than owned.
• Unless you opt out in writing, we may reference your business name and non-confidential work in our portfolio and marketing.

10AI Services — Specific Terms

Our AI Call Agents and other AI-assisted features rely on machine-learning and third-party providers, and by their nature can produce errors.

• AI systems may generate incorrect, incomplete, or unexpected responses (“hallucinations”). You should review and supervise their operation.
• Output from an AI Agent is not professional advice and must not be relied upon as legal, medical, financial, or other regulated advice.
• We do not guarantee any specific result, uptime, accuracy, or conversion rate from AI features.
• AI features depend on third-party providers (for example, voice technology and telephony). Interruptions or changes by those providers may affect the Service.
• You are responsible for maintaining appropriate human oversight of any automated communication with your customers.

11Limitation of Liability

To the maximum extent permitted by applicable law:

• The Services are provided “as is” and “as available”, without warranties of any kind except those that cannot be excluded by law.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
• Our total aggregate liability arising out of or relating to the Services is limited to the amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (such as for fraud or death/personal injury caused by negligence).

12Indemnification

You agree to indemnify and hold harmless N-Marketing Agency, its officers, employees, and contractors from and against any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of or related to:

• Your Client Content or the instructions and scripts you provide;
• Your use of the Services in breach of these Terms or applicable law;
• Your operation of an AI Call Agent, including any claim relating to consent, recording, or unlawful or unwanted calls;
• Any third-party claim resulting from your business, products, or communications.

13Suspension & Termination

• We may suspend or terminate your access to the Services, in whole or in part, if you breach these Terms, fail to pay, or use the Services unlawfully or in a way that risks harm to others or to our providers.
• Where practical and lawful, we will give you notice and an opportunity to remedy a breach before terminating.
• You may terminate by cancelling your Subscription and ceasing use of the Services.
• On termination, your right to use the Services ends. We will handle any remaining Client Content in accordance with our Privacy Policy and applicable law.
• Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will survive.

14Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will post the updated Terms with a new “Last updated” date and, where the changes are material, provide reasonable notice. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.

15Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Moldova, except where mandatory provisions of applicable law cannot be excluded by agreement.

The competent courts of Chișinău, Republic of Moldova, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Where required, we will attempt in good faith to resolve disputes informally before resorting to litigation.

16Contact

For any questions about these Terms, contact us at contact@n-marketing.agency.